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Prohibited Countries

Last updated July 28, 2026

  1. Scope

    Customer’s business and operations cannot be located in, or in any way pertain to, any of the countries on the list below. If you are unsure whether this applies to your business, contact [email protected] before applying.

  2. Prohibited countries

    1. Afghanistan
    2. Belarus
    3. Burundi
    4. Central African Republic
    5. Comoros
    6. Congo (Democratic Republic of the)
    7. Congo (Republic of the)
    8. Cuba
    9. Equatorial Guinea
    10. Ethiopia
    11. Haiti
    12. Iran
    13. Iraq
    14. Lebanon
    15. Libya
    16. Mali
    17. Myanmar
    18. Nicaragua
    19. North Korea
    20. Palestine
    21. Russian Federation
    22. Somalia
    23. South Sudan
    24. Sudan
    25. Syrian Arab Republic
    26. Turkmenistan
    27. Ukraine
    28. Venezuela (Bolivarian Republic of)
    29. Yemen
    30. Zimbabwe

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XOALA is not a bank and the relationship of Xoala with you is not that of a bank or trustee. Your payments do not carry the benefit of any interest, and our services do not have the benefit of any government-backed insurance, guarantee or compensation scheme (for example, no compensation is available from the Financial Services Compensation Scheme if we are unable to meet our liabilities).

Xoala is a trading name shared by various regulated entities.

Xoala Asia, with incorporation number C228154, having registered office address at 6 St Denis Street, 1/F River Court, Port Louis, Mauritius is regulated by Financial Services Commission, Mauritius.

In New Zealand, XOALA APAC is registered as an Overseas Non-ASIC Company (CN:9182845, NZBN:9429051992989), a financial service provider on the Financial Services Provider Register (FSP:1007245) and a member of Financial Services Complaints Ltd (FM6682). Registered office: Level 10, Suite 1005, 300 Queen Street, Auckland 1010, New Zealand.

Primewave Payments Limited, having registered office address 997 Seymour Street, Unit 250, Vancouver, British Columbia, Canada, V6B 3M1 is regulated by Financial Transactions and Reports Analysis Centre (MSB Registration Number C100000799).

Steven AB is Registered as a Company in Sweden (No. 559026-5673). Steven AB is an authorised Electronic Money Institution and regulated by the Finansinspektionen (ID No. 48004). Registered Office: Sturegatan 4, 3rd Floor, Stockholm, Sweden, 114 35.

Crypto services are only provided by Xoala Digital. Xoala Digital is a trading name of Xoala IOM Limited, a company incorporated in the Isle of Man with company number 019808V. Xoala IOM Limited is registered with the Isle of Man Financial Services Authority as a Designated Business under registration ID 332.

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