Contact us
Feel free to reach out for further assistance during our business hours — we’ll route your enquiry to the right team and get back to you within one business day.
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Hours 24/5 for email and live chat
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Email [email protected]
Before you
reach out
Quick answers to the things people ask us most before getting in touch.
Browse all FAQs-
We aim to reply to every enquiry within one business day. Business and sales enquiries route directly to the commercial team; general questions go to support. Urgent account issues are usually picked up faster.
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Support runs 24/5 via email and live chat — Monday through Friday across European business hours and into the US/APAC trading day. The sales team operates standard CET business hours, but we’ll always come back to you within one business day.
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Live chat is available inside the app for authenticated customers — it’s the fastest channel for anything related to an existing account. Phone support is offered to business and enterprise customers; for most enquiries, email or chat is quicker than a callback.
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For business enquiries, the volumes step in the form (FX, payments, revenue) routes you to the right specialist faster — even a rough range is helpful. For support enquiries, include any reference numbers or screenshots so we can investigate without back-and-forth.
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For anything time-critical — suspected fraud, blocked transfers, or compromised credentials — email [email protected] and flag “URGENT” in the subject line. Existing customers can also use in-app chat for the fastest escalation path.